When do we share your personal data?

So that we can provide you with our products and services, we have to share some of your personal data with certain third parties.

When we share your personal data, we make sure that it remains secure:

  • We ensure that all out third parties we share your personal data with have an up to date privacy policy an to ensure that they will keep your personal data secure and confidential to the standards you and we would expect
  • We will only send to third parties the personal data that is necessary for the purposes it is required for.

We share your data as follows:

With core service providers to enable our business to function

We rely on a set of external companies to provide us with services that enable our business to run properly.

Our core service providers include the courier companies we use to deliver our products to you.  We will provide them with the contact name, address of the institution and order details.

Banks and clearing houses to process your payments; IT services providers and companies to help us with our marketing.

 

With regulators and law enforcement agencies when required to do so by law

We are required to co-operate with regulators (like the Information Commissioner’s Office or HMRC) and law enforcement agencies (like the police or the Serious Fraud Office) in every country we operate in. Although it does not happen often, regulators and law enforcement agencies can require us to share information with them as part of an investigation; this may include your personal data. We would have to disclose your personal data where we believe that disclosure is reasonably necessary to comply with the regulator or crime enforcement agency’s demand.

When we think it is reasonably necessary to protect you or us

Occasionally businesses are subject to attempted criminal activities; this can affect both us and you. We will take all reasonable steps to protect you and our business but sometimes we may need to share your personal data where we think it is reasonably necessary to:

  • Detect, monitor, investigate or prevent any suspected illegal activities, fraud or security issues
  • Enforce our terms and conditions and to protect your and our rights and property
  • Investigate and defend any third party claims or allegations

As part of a business sale or purchase, merger or reorganisation

From time to time we may look to purchase another business or sell or re-organise parts of our business to ensure that we remain in strong shape. Sometimes these types of corporate transactions involve the transfer of your personal data solely for the purposes of assessing the transaction. In the event that we sell or buy any business or assets, personal data which we hold about you may be one of the transferred assets.

In aggregated format

Strictly speaking this is not personal data, but on occasions we will use data from which you cannot be personally identified but which does include information that relates to you (such as a testimonial).