Unit xx. Troubleshooting – I’m an IT support specialist

This unit is planned but development has not yet started. Our plans may change in the future as we continue to review our scheme of learning.

Unit description

Basic troubleshooting skills to solve common computer problems.

Unit career

I’m an IT support specialist

“As an IT support specialist, I provide technical assistance to users experiencing issues with their computer systems, software, and hardware. This involves troubleshooting problems, configuring systems, and ensuring that all IT-related issues are resolved promptly. My goal is to keep technology running smoothly so that everyone can stay productive.”

Key Question

All the activities in this unit enable students to answer the key question:

How do we keep computers running smoothly by diagnosing problems, fixing connectivity issues, and maintaining system performance?

Knowledge statements

This is achieved by students studying 4 “Learn-it” lessons, each of which focus on one knowledge statement:

1. Know how to troubleshoot common computer problems.
   • E.g. checking connections, restarting devices, and updating drivers.
2. Know how to identify and resolve common connectivity issues.
   • E.g. Wi-Fi/network problems & sound input/output devices.
3. Know the importance of regular system maintenance.
   • E.g. performing updates and running antivirus scans to prevent issues.
4. Know why the performance of a computer can be affected by insufficient resources.
   • E.g. slow responses to the user indicate a lack of processing speed or RAM.

What is included in this unit?

• Teacher guide providing a detailed overview of the unit.
• 6 Lesson folders:
  • 4 “Learn-it” lessons with a teacher PowerPoint and student workbook.
  • 1 “Make-it” lesson with assessment materials for teachers and students.
  • 1 “Review-it” lesson with an end of topic MCQ test, assessment grid, peer assessment and self-reflection.
• Any additional resources and materials needed for the activities are provided in the lesson folders.
• 6 detailed lesson plans explaining how to teach the 3 lesson phases.
• Extension activities with model answers.
• 3 independent homework question sheets supported by 3 online videos hosted on Tella.